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| mCRM |
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For Businesses
Increasing need has risen in modern business practices that executives, service agents, and salespeople are all called upon to do business wherever they are, whether it's on-site at a client or partner office, on a plane, at home, or in a hotel room. They can't afford to be slowed down by not having the access they need to client information and CRM tools and resources.
Inov8 provides Mobile CRM solutions to businesses via integrations that ensure that your organizational activities are never delayed because of limited access to critical business data. Our Mobile CRM solutions can guarantee better productivity, accelerated sales cycles, overall business collaboration and above all improved customer satisfaction. For Customers Inov8 mobile CRM concept has a significant edge over conventional CRM platforms in that it enables information to flow anytime, anywhere. The need to access service provider CRM systems without calling a call center is what mCRM focuses on. Consumers today don’t have time to access and call for hundreds of information, CRM, or product/service related queries/complaints a month. It effectively eliminates the two biggest limitations that came with other CRM platforms - face to face interaction and access to an internet-enabled personal computer. So all small queries and large issues can effectively be mapped as well. Mobile CRM services are categorized into two categories: Push Alerts Customers can subscribe to the service to receive various alerts and notifications. These could include: - Bonus / Reward point accumulation - Product and service updates - Payment reminders - Promotions - Customer relationship building measures such as birthday wishes Pull and 2 Way Services:
Customers can request businesses to receive accurate, up to date and immediate product details and information such as next due utility bill payment on their mobile phones. These inquiries could be:
- to inquire about / subscribe to new service offerings
- to inquire about current service portfolios
- to register and track issues.
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| Related Links: Mobile Service Delivery Platform mCRM iServ: Transaction Processing Services Content Delivery Services iPOS Genie Other Services |
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